well,
received 2 updates in the meantime about this:
- from TW mobile, they sent me a follow up “letter” to my complaint to the NCC, below a copy for your consideration (laughable and cringy):
Below my reply to this:
Please clarify how the language of your 行動寬頻業務服務契約 at art. 7 specifies that the passport MUST be the document under which the contract is registered and also where it specifies that instead the APRC can be used as primary. The language just says:
乙方辦理申請手續時，每一行動電話門號，以一自然人、法人或非法人團體商號申請為限，並應據實填寫全名於行動寬頻業務申請書，並簽名或加蓋與乙方名稱文字相同之印章。除政府機關、公立學校及公營事業機構外，另應檢附下列證件，並出示正本供甲方核對：
- 一、自然人：身分證明文件﹝本國人身分證(或外國人護照)及其他足以辨識身分之證明文件﹞。 *
Your answers are inconsistent and not pertinent or relevant. There is no legal or regulatory justification for your unwillingness to comply with a very simple and reasonable request, i.e. register the contract under an ROC government-issued piece of ID document which legally the ARC is. I furnish all the documents apt to properly identify me as indicated in the regulations and your own contract, however there is no specific, clear and explicit rule in any regulation or your own contract which mandates that the passport must be the primary form of ID. It is the only one mentioned explicitly, like the National ID for citizens, but there is no specific instruction/direction/mandate to use it as primary form of ID.
No need to have a call with any of your associates to reiterate your unjustified position, I have already filed a complaint with the Consumer Service Center of the Taipei City Government since you are treating foreign customers against the principles of fairness, equality and reciprocity as mandated in the Consumer Protection Act, they will deal with this henceforth.
The National Communication Commission already implicitly agreed that my request is not unlawful by not rejecting it in the first place as per telecommunication regulations.
- I received a nice letter of convocation by the Taipei City Gov Dept of Legal Affairs’ Consumer Service Center to convene a negotiation meeting if no solution is reached by the scheduled meeting date.
Then sent after this a follow-up message to TW Mobile with the NCC in cc:
Further to this,
I have received the convocation letter from the Taipei City Government Legal Affairs Department to convene a mediation meeting on 31-May-2023 at 10:40am at the Municipal Consumer Service Center in Xinyi, Taipei. Taiwan Mobile, you should have received a copy too.
The meeting is to be held if we fail to reach any satisfactory conciliation before the above mentioned date.
I would suggest reaching a solution before that time, and the only acceptable solution to me is that you Taiwan Mobile would comply with my legitimate and lawful request to use my ARC as primary form of ID as it is not explicitly ruled against by the telecommunication regulations and your own contract. You already have my passport on file and I did not refuse to provide you with that, hence I fully complied with the law. Now it is your turn to do so.
The decision now rests on you, otherwise, see you at the meeting.
Let’s see how it goes, love to make them waste so much time and energy on this, I just write a few emails on my side, the readings are good throne time pastimes.