I just exchanged my sim card because it was over 8 years old and I got a text message to come in and get a free replacement. Ran into the same problem as you. ARC/healthcare card/driver’s license… Nope won’t work need a passport they told me Taiwan locals can use their 身分證 and another Taiwan for of ID, but I muse use my passport, as logically two forms of local ID aren’t good enough for me. So Iwent home got it and then thought, “They’re not going to ask for my expired one will they; even banks don’t ask for that.” I brought it for good measure. Of course they asked for it.
There’s also the logic that you require a passport to get an ARC, so showing an ARC is showing a passport - unless a telecom believes they have better verification than government services that issue ARCs . In fact, I think the passport number is even on the ARC, although I could be wrong. I’m too lazy to look
Stand your ground. Be a bit of a Karen. Keep pressing why a foreign country’s ID is needed.
Because it’s a misplaced perception that foreigners are high risk in a country that largely hates risk. It’s laziness in the fact that they just want to do the path of least resistance with misinformed store managers.
The reality is, you don’t need a passport. If you give in, you legitimise their discrimination.
A year or 2 at Chunghwa Telecom I went to pay my bill and mentioned that I received a new ARC ID number and asked them if I needed to update it and they said it’s okay because they only use passport numbers for foreigners. Well I had also received a new passport recently at the time (new ARC had the new passport number) and they told me I could update that if I wanted to so I showed the lady my ARC, my Republic of China approved ID card that recognized my passport number and they said nope can’t use it. Has to be my passport…even a picture of my passport would work…but they can’t use their own RoC govt. approved/issued ID.