Does anyone know what return policies are generally like here in Taipei? I bought a bug zapper at B&Q last week and it doesn’t work worth beans. I haven’t found one mosquito in it so far, although there are plenty of them buzzing around my apartment. The only problem is that I threw out the receipt. I’d settle for exchanging the useless hunk of junk for something that I could actually use but I don’t know if they’d do exchange without the receipt.
My understanding is that companies generally accept exchanges within seven days. If the product is faulty then they are of course required to accept the exchange, but I am unsure as to whether a full refund can be asked for, or whether you can merely get a credit for the purchase of something else in the store.
My experience with Carrefour is that they have a 30 day return policy and that you can return things regardless of the reason. DVD’s and CD’s being one major exception for obvious reasons 
In all of these cases you do however require the receipt.
I did recently get a full refund on a rather pricey item at Living Mall (Jin Hua Cheng) without the official fapiao receipt. I did however have a shouju (a hand written receipt) from the shop in question. In the absence of the fapiao I was required to sign a rather official piece of paper before I got my refund. My understanding of the paper was that I was waiving my rights to any prize that may have been won under that fapiao and thereby invalidating the said fapiao. I didn’t have the fapiao anyway so I had no problem invalidating it and they gave me a cash refund on the spot.
return policy in Taiwan? LMAO…haha,
Carrefour I have succesffuly returned stuff for cash, but I had a receipt. Without one, not sure.
we returned a damaged baby crib to tesco, along with a shitty tie that i grabbed without looking closely when i needed one (the kind with the zipper in the back). it broke when i tried to put it on. i lost the receipt for the tie, and the crib was a gift.
we went in late at night, with no customers around. the clerk called the night manager. i told him the story … we got the crib replaced, and a refund for the crap tie.
wife said that would’ve never happened if i wasn’t a foreigner … but ymmv …
I’ve found the returns policy in Taiwan to be excellent, very pro-consumer. Full cash refund with 3 days for no particular reason are pretty common, some stretch to 7. Replacement of faulty goods is generally quibble free.
I once forgot 30 packs of cigarettes in Tesco - called them later, they had found them and they told me to come amd pick them up - which I did. no problems and not very eventful.
I’ve found the returns policy in Taiwan to be excellent, very pro-consumer. Full cash refund with 3 days for no particular reason are pretty common, some stretch to 7. Replacement of faulty goods is generally quibble free.[/quote]
You must be talkign about western brand name mega-stores like Costco and Tesco and such.
There tends to be a big difference between foreign owned/managed stores and local ones.
I once returned my DVd player in Geant without them saying a thing. Do I need to mention that I had lost the receipt?
I’ve returned stuff to Geant, RT Mart, Carrefour, Nova Computer Mall, local clothes store amongst others, all equally good, equally hassle free. To those that are claiming otherwise, have you ever tried to return something here? Why were you refused?
B&Q’s policy is returns accepted within 30 days of purchase, no questions asked. We didn’t need a receipt, they have a record on your file (with membership card).
Many small places like those that sell household appliances will accept returns only if you have the box, so don’t throw out your boxes until you have tried out your appliance. It’s best to ask the store where you buy your stuff what their policy is, before making a major purchase.
At the really local places, the return policy is that they will exchange or give you store credit but not give you your money back. This only holds for about 7 days after you purchase it, although I have exchanged broken DVD players when they stop working two to three months later. Getting your money back from the shops in Guang Hua computer market or some stereo shop rarely happens. Only as the other posters mentioned at the foreign owned palces like B&Q and Costco and so on.
Is the 7 days return a consumer right it just store policy?
Is there any difference regarding online purchases?
Article 19 of the act.
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The thing is that I want to get a new smartwatch from a online store.
Usually, when I get something online, I like to give a try first. If for some reason I don’t like the product within the first 7 days, I just return the item without issues.
However, for this watch specifically, they say I cannot return after testing, because “electricity has run through it”. Is that a valid reason for not following article 19?
I didn’t find exceptions to this article, but I assume items such as food or undergarments wouldn’t be accepted once the package was opened. However electronic items? Does it makes sense?
Edit: I found that there are exceptions to article 19 withing reasonable matters. Also, that “Reasonable matters prescribed shall be proclaimed by the Executive Yuan.” Where can I find these?
Do you have B&Q membership? If so the purchase is recorded. You can still return it.
They have a 30 day return policy
Uniqlo would not allow returns within 7 days with receipt, if plastic sticky label was removed from clothing