I posted this in my weblog but was told that it should also go here, so here it is:
I had a coupon left from my company for Ruby Tuesday’s, so I went there for dinner last night. The deal, as stated on the coupon in both Chinese and English, is “50% off your meal OR 2 free movie tickets if you spend over NT$1,000”. I had gotten 50% off my last meal with the first coupon, so I went in, sat down, and ordered, giving the waiter the coupon. A couple of minutes he came back and said that I was required to spend NT$1,000 to get the 50% discount, which is a bit ludicrous for any party less than three or four people. I told him that the coupon was ambiguously worded and indicated that it was an either A or B choice, A being 50% off and B being the two free tickets with NT$1,000, and he went off to huddle with the rest of the staff. I was prepared to forget the whole thing, but the floor manager came up and said they’d let me use it for my paltry NT$300 meal. So that was that.
Or so I thought. I had gotten my meal and was just digging in when the top manager, the guy who doesn’t have to wear any kind of uniform, came up to me. He wasn’t happy. “We’ve decided to let you come back here in the future, but don’t you ever, ever try to pull something like this again.”
“Huh?” I was confused. “I couldn’t anyway. This is the last of my coupons I got from my company.” But he just sneered.
“Yeah, right. For all I know your ‘company’ (I could actually hear the single quotes) hands these out all the time. Just don’t try it again, because I’m not going to stand for any more of this from you.”
I was incredulous that he would treat a customer this way, even if the customer looks as shady as I do. I’ve also heard that other people have received equally questionable treatment at Ruby Tuesdays. So you might want to re-consider your choice and go somewhere else when you’re at Warner Village.