Seagate, warranty and service ... A+

So, never thought that HDD manufacturers made a point of their warranty. Anyways, Seagate just proved that they honor it. I had a HDD just sitting there, broken for the last 2 years … until I went online downloaded the Seagate HDD tools to check if it was really broken. After following instructions I got an error code and a link to go their web site for verification and warranty check, and my god it said it’s still under warranty until April 18 … and I made it … sent it to their Taoyuan service point from where it was sent to Singapore, got an email that it was really broken and they would ship me a new one, upgraded newer version, same capacity tho … and after a little more than a week, it sits here on my desk … just arrived, in two days from Singapore, to Sanxia … hooray! :discodance: :bravo:

Well people, if you have a recent broken HDD, just go to the manufacturers web site and have it checked, it will tell you if the drive is still under warranty or not by verifying serial# and product# … Samsung, WD, Seagate, probably Hitachi too …

I got a response from Samsung that mine wasn’t under warranty as they could not verify the history of the drive, meaning that it was a real old bastard predating the system they use now … too bad … :laughing:
Same for some older Seagate HDD and Western Digital … Maxtor is Seagate now …
Do it, it’s worth it …

Thanks for the info. We go through tens of drives every week, I stopped using Seagate because the failure rate was way too high. Our data storage servers all run in RAID 10 configs and every time I got a failure warning it was a Seagate. I have about 50 dead or dying Seagate drives in storage and assumed they would never make good on warranty, could be worth giving this a shot.

They do … just be within warranty and be sure they’re dead. Use their tools fail/pass and all will follow automatically, online check, confirmation, e-mails, address print-out. They demand special packing for shipment tho, even for broken HDD, but it’s all documented.