Service Quality of Taiwan's Manufacturing and Service

Hello all,

I’m conducting a study into the service quality of manufacturers and service providers to foreign firms with National Cheng Kung University in Tainan (國立成功大學).

This study will help manufacturers and service providers know what their consumers value in a business to business relationship. It will help the foreign firms (American, British and Canadian) by sharing knowledge and giving them a benchmark to evaluate the service they are receiving.

To develop a set of service quality dimensions, I need American, British and Canadian firms who purchase goods or services from Taiwan to either fill out an online questionnaire or an interview (done over the phone or Skype).

It is completely anonymous, however, if respondents wish, they may provide their email and I will send them a copy of the results.

If you would like to participate, or help distribute this survey with me, please contact me at


Shane Baillargeon
Graduate Student, IMBA
National Cheng Kung University
Tainan, Taiwan

Phone: +886.917.450.101
Skype: shanebaillargeon