Here’s a list of problems I encountered at the Chateau:
-Told on my initial call that there would be no problem booking a four night stay. Called back a half hour later to hear that they only had a room available our first night. Was told “You should have booked your room the first time you called. Then you wouldn’t have this problem.” Poor attitude.
-Meals at a restaurant included in the price of the room, but the set menu remained the same, day after day. Who wants to eat the same thing each day over the course of a four day stay?
-Air conditioning frequently broken. Management’s attitude: “There’s nothing we can do at the moment.” Actually witnessed a 30 person hotel guest protest in the lobby as I left my stifling hot room for a walk on the beach at 1am.
-Was accosted at the door by an overzealous employee who demanded my name and room number so that he could make sure I wasn’t going to use the pool without being a guest. Guy was rude enough about it that I told him to go fuck himself. I’m normally a nice guy, but this guy was out of control.
-Inadequate supply of beachside seating, with many broken down chairs and tables. Why have a private beach if your guests have to scramble to grab a broken chair as soon as someone leaves?
-Outrageously priced bicycle rentals. NT$150 for 2 hours, NT$50 for each hour after than. Scooter rental down the road is NT$400 per 24 hours. Let’s fleece our guests for as much as possible.
-Was told that we could grab a ride on a shuttle to Kaohsiung for NT$300 each. Unfortunately, not told that we had to arrange this prior to 11:30am on the day of checkout. When I asked the manager what other options were available, she told me “Nothing. You’ll have to figure it out for yourself.” Great attitude.
-The two times we did eat in the restaurant, we waited 20 minutes and 30 minutes, respectively, for our first course to come out.
I did like the kids running the bar, and the people cleaning the room. Very nice people.
Perhaps if I stay at the Chateau nine more times, this will turn out to be the exception. I doubt it. Maybe it’s under new management. Piss poor management.