It’s been 2-and-a-half years, so it’s time to waste time in order to get a new mobile phone contract. I’m with Taiwan Mobile (Taiwan DaGeDa), but their customer service sucks so much that I want to leave them. My main gripes:
they require me to show my passport for anything I want to get done with them
they still require a 2900 NT bond and I hate when my money is tied up, doing nothing
It’s on their website as well, so there is no way to avoid these two “mafans”.
I went to Far Eastern Telecom and they do accept first and second IDs as APRC and NHI card, but they couldn’t tell me if they also need a bond. Anybody experience with them?
Also, is it better to go to a company store, or an affiliated store? The deal they gave me at the FET company store was NT 399 for 3GB data and 20 min. free calling outside their network per month. Free low-end phone as well, but don’t need it per se.
Haven’t checked out CHT yet, because they never seem to have an attractive offer.
Call back and ask for a manager.
Tell them you are going to cancel if you don’t get the deposit back. Long term customer yadda yadda yadda
They will return it. Squeaky wheel and all that. Same for that credit card thread
Yeah, you’ll be surprised what you can get if you tell them you’re cancelling. Somebody just recently told me they got a call immediately after their cancellation asking what the problem was, and was then offered an unadvertised tariff that undercut the competitor’s rate.
I cancelled Taiwan mobile last year and moved to APTG , to do so you can’t just call in, you have to cancel at a corporate store , ironically for the op you need a passport to cancel lol.
Anyway they offered me deals to stay that got progressively better. I still switched as APTG was cheaper , a switch I regret.
It’s all hit and miss. Some stores will put it through with no bond and others insist.
They asked for a bond 3 years ago and i said I’d call the NCC to complain. They told me please don’t and wait for a call back . The next day they cleared it, no bond.
FET is bondless but your arc must be over a year.
Aptg is cheap, very cheap, but at the places I work at 80% gets no signal.
At my home they work great
How did you get APTG? They wont even look at me without a guarantor and their sales are NO CONTRACT!
I’ve been to the NCC twice and their site still says foreigners need a guarantor.
A year ago like you I wanted their no contract $249 unlimited deal and they said no guarantor no service. So I had a day off and wanting to ruffle some feathers as is my style I stopped by their head office and asked to speak to the manger.
A man and woman came down and as far as I could tell they had no official capacity, I assumed they were there to tell me to bugger off.
They had no authority to offer me anything but the rules… no guarantor no service.
I told them I will contact the NCC right in their office and they said OK and left.
So I did. After some back and forth they agreed to service with a $2400 deposit which I reluctantly agreed to as the service price was cheap
Id normally pursue it to the end but I just wanted the deal so caved in early.
I think if I kept refusing their offer to the ncc they would eventually cave in.
Their attitude is completely anti foreigner which surprises me seeing they are the smallest carrier one would think they would want new.clients, even if I’m a smelly foreigner.
A few months ago a friend arrived with no arc so I asked if I can add another account to mine.
They said sure, go back to the same store and put up another $2400 bond even on another account. I was pissed that as an existing paying on time client they still didn’t trust me so I said forget it
Good enough a reason to steer clear of them. Bad customer service is a major turn-off for me. With TW Mobile it has been half good, half bad for me, but the half bad is taking over now.
Went into a couple of FET stores just for fun to see what kind of deals I could get. Even when it was busy they took the time for me and were very friendly.
BTW, what NCC department handles telephone companies complaints? I’ve dealt with the NCC before, but that was regarding import/export. Any phone number good to have on speed dial?
But I found they weren’t very willing to help over the phone. I used the online complaint form.
But before hitting them with the big guns, I’d tell them first what you want and how you will let NCC know if they can’t do it. Gives them a chance first to resolve the issue
That’s the problem. We have to fight every time for everything. The 電信法 Article 21 clearly states that services must be provided fairly without discrimination. You get through, but Johnny will then experience the same thing, needs a guarantor. They just don’t learn.
I got the 499 unlimited 4G deal earlier this year. No guarantor, no deposit. I’m an ARC holder and didn’t have a previous account. This was at some random TWM in Taipei.
