Just a heads up, we tried these guys twice for 2 different occasions for 2 different things, giving them a 2nd chance for a completely different purpose. Both times, we were a bit traumatized:
The 1st time: we brought our cat, Teemo, here to get a bath (our main one used to be in ZhongHe, JuJu’s, which was AMAZING, but now also a bit far). He’s a BIG CAT:
We dropped him off at 9ish and was supposed to pick him up at 3pm.
We brought him in a little carrying cage that is barely big enough to fit him (we’re going to upgrade soon). However, for moving places 15 minutes at a time, np. We were asked to place him in their big “cat cubicle” and to just leave him inside our mini cage and they’ll let him out “shortly” (foreshadowing).
Well, we were wondering to ourselves why it would take 6 hours to bathe and dry a cat, let alone extras such as cut nails and wait in line (but it was an appointment, so…). So we decided to “surprise drop-in” at 2pm, an hour early. We were shocked what we saw:
HE WAS STILL IN HIS LITTLE CAGE IN THE SAME SPOT WE PUT THE CAGE DOWN! He doesn’t generally “mew”, but he was super crying and it’s obvious they didn’t even open his cage up to let him out in his little “cat room” to stretch, poop, eat, drink, and play. He was in there for FIVE HOURS and they didn’t let him out once! Now, you saw how big my cat was in that little carrying bag. He must’ve been miserable. There was also pee inside, so it’s obvious he was desperate. They didn’t even start bathing him, let alone even acknowledge his existence. We immediately took him home.
We refused to go there for a long time. However, those cat cubicles are REALLY nice, so we thought that if we ensured Teemo would be let out of the cage (and watch it happen), that was pretty much the only issue other than pure neglect… but he’s fine doing his own thing, as long as he’s let out of the carrying case and has food, water, and enough space to at least stretch.
So we made sure of this. We kept him there for 7 hours while we did our thing (father-in-law came over, who is very allergic to cats). While he’s there, a bath is included. Because we didn’t want to take any risks of anything “weird” happening since there’s already trust issues, we cut Teemo’s claws beforehand. We even told the manager that we cut his claws and not to cut them. ON TOP OF THAT, we even left a note saying we already cut his claws. Well, more foreshadowing.
Well, it was time to pick him up.
“How was he?”, we asked.
“Oh, fine!”, they replied.
We got home and Teemo was not himself. He wouldn’t play, he would go to a dark corner and sit awkwardly. He wouldn’t move. We then realize that his leg was shaky and he kept licking his paws. We didn’t see anything. We then pushed his claws out as he screamed in pain. 3 PITCH BLACK claws. It wasn’t even claws though, it was just “meat”. It’s like they cut his fingers off, or whatever the cat equiv. I’ve never seen claws cut that far back before - it’s like they were removed.
We went to the vet. He said it was dominantly cut well beyond the normal spot on all 3 claws. We had to give him a week’s worth of medicine and treat it daily. 7 days later, he’s still crying when we treat his claws and it’s still meaty. He won’t play, or sleep where he usually sleeps, he just wants to go to his corner. He’s traumatized or something – who knows what else they did. This is just what we know.
Then something was also really weird with his mouth. He had two red lines going down the side of his mouth as if there was some sort of “hold your mouth shut” contraption that was super locked and cutting through his lip. It went through his skin and caused a red ring along his gums. We knew it wasn’t there before because we JUST cleaned his mouth (our friend got us a kit, so it was incredible timing). So who knows what happened with this.
You know the worst part? THEY DIDN’T EVEN TELL US ANYTHING WAS WRONG! They thought we just “wouldn’t notice”. Not to mention we not only told the manager that we already cut his claws and not to cut them, but again, we also even included a note - and they did it anyway - brutally.
It’s been over a week and Teemo hasn’t been the same since. He was a very “bitey” cat, always chewing his toys. He won’t even put any toy in his mouth anymore since that visit. Something very strange happened to his mouth/jaw that traumatized him beyond what I told you with just some clues that we found, and we have no idea what happened.
I don’t want this to happen to anyone else’s cat. Teemo is family, and this shouldn’t happen to any cat.