Has there been a management or ownership change in Whalens recently? Have visited several times in the past and always been more than happy with the food and the service. Was in the area last night and decided to drop in again.
Only one table available at the back, close to the counter and toilets. The other tables were full of people eating or just sitting around having finished their meals and their tables cleaned off. Wasn't anything like what could be described as busy.
Table was dirty so waited while the waitress got a cloth and cleaned it off. Asked the waitress if she thought the guys sitting at a nice table on the other side had finished or were waiting food, she told us they were finished a long time but "just won't go" so we sat down at the wet table. The first thing we noticed was the smell, presumably the cloth had been used for quite some time and left wet. Dried the table off ourselves with some napkins and the stench diminished somewhat.
Second thing we noticed was that the temperature was on the hot side of uncomfortable. The waitress had wandered off so we made our menu choices and waited for her to return. Seems she was busy chatting with the other staff and flouncing around. Waited another while hoping to even catch someones attention and see if they would turn the airconditioning on as the table we were at was far from the open door and didn't have coverage from the overhead fan.
After about 10mins minutes I was going to go find the waitress or ask the kitchen staff if they could take our order but it was so uncomfortably hot that we just said to hell with it and left to cool off outside, waitress didn't bat an eyelid as we walked out, she was busy chatting with the guys who "just won't go".
The difference in service between this and previous visits was startling, normally it's great so assume there has either been a management change or the boss wasn't in last night and the mice decided it was ok to play.