Yeah, I’m not risking the bad press I would get if I was discovered to be impersonating an indigenous person. 
Done! Mentioned the EZWay and Shopee issues, though I wonder if they might have more pressing issues in this fight than ordering stuff from abroad on Shopee…
I think I have never had a problem using the EZway app using my real name lol
Were you able to verify your tribal name with the shopee ezway system?
Never tried it. lol
不行就打他的…「上巴」
(If you can’t get it, then hit his… “Upper jaw”) Sorry, a few friends and I were talking about videos that wen viral last week and can’t help it LMAO
To those that don’t get it, there is such an informal designation as “upper jaw” in English, but not in Mandarin. The native gentleman below was telling the news that he got annoyed over someone filming him for half an hour, then he “caused his phone to fly” (instead of saying he threw it), and the other guy hit his upper jaw (TIL it’s called philtrum), but he couldn’t think of the word. Your chin is 下巴 which contains the word 下/ “down/lower”, so he presumably tried to think of the opposite of that with 上/“up/upper” and rolled with it… Meme’ing ensued for a while in Taiwan.
A follow up to this. I updated my EZWay profile in November – I forget the exact sequence of events and why I was bothering, but my previous gold card had expired early last year, then I got a new one with the new ARC number format, then I switched to an APRC. I think I just wanted to update things with EZWay and Shopee at a time when I was in no immediate rush to order anything from overseas, because I was expecting it to be frustrating and take ages. I was right – it was and it did.
The first thing I learned was that EZWay doesn’t have any way to edit/update the ID number, so the EZWay staff told me I had to create a new EZWay profile. This caused EZWay to cancel my old profile because of the creation of a new profile with the same phone number, which then caused Shopee to unlink my old EZWay profile from my Shopee account and force me to register again.
Twelve hours later, EZWay cancelled my new profile too, because I’d entered “安德魯” (An-De-Lu) in the Chinese name field again and that didn’t match the lack of a Chinese name on my APRC. I wrote to EZWay explaining why I’d done that and forwarded the e-mails from last time where they’d done it themselves as a workaround, but they didn’t seem willing to do the same again.
So I sent another rant to Shopee (which has now downgraded its service to not accept e-mails and requires customer service complaints to be sent via the app, by the way), saying it’s disappointing they still haven’t fixed this 18 months later, that foreigners (as well as indigenous Taiwanese) aren’t required to have Chinese names or use them on EZWay, and that I’ll be filing complaints with the MOI and Consumer Protection Committee if they don’t let me use my real name. Also cited Article 62 of the Immigration Act and Articles 1 and 4 of the Name Act (even though the latter is a bit dubious, because I think it’s mostly about household registration).
They responded pretty quickly (within 2 hours on a Sunday evening) asking for screenshots of my EZWay profile (which I’d already provided, but whatever), then said it would take another 20–30 days for them to manually update my details on Shopee.
I just checked, and they’ve now done that (only 18 days!), using my real name not the “安德魯” bullshit. So it is possible. Maybe useful if anyone else faces the same problem. Just don’t do it if you’re in a rush. 
Remind me what the original issue was with the website? Was it impossible to enter your English name in the first place due to technical constraints in the input field?
I hope they get that changed instead of making everybody go through the same process you did.
That’s exactly right. The page where you enter your EZWay details only accepts Chinese names in the name field. The KYC bit for Shopee itself does accept non-Chinese names.
No idea why they decided it’s necessary to have this restriction on the frontend, since the backend field itself can obviously accommodate English characters and longer text strings when they update it manually. 
(These are screenshots from 2022 because I can’t be bothered blurring out my name again on the more recent ones, but it’s the same error in the current version of the website/app.)
I hope so too. Presumably they haven’t received enough complaints yet.
I just keep using my old APRC. And I do not order from abroad because shit with EZway.
still happening btw . Can’t input english in Shopee.
I can’t download the shopee app because my store is set to an other country.
How to solve the issue if I can’t contact shopee support?
Help filling you the complain case @Andrew ?
I think customer service is only done through the app nowadays and they won’t respond to separate emails, but if you use Android you should be able to install the app by downloading the APK from a reliable site.
no android phone around me : (
I found this link on changing the real name: 蝦皮自助服務中心
Will try to use it and report back…
I’m now running into this problem, because of the fact that EZway (which isn’t the most useful app) uses my English name, as it should.
Simple breakdown: (Phone number already validated so it must know my account)
→ The name used on shopee’s real name verification before it can be validated must mach the one on EZways.
→ Enter the name exactly as it appears on the EZway app on my phone (English)
→ Can’t press submit as it only allows names in Chinese
→ Enter a Chinese name with the intention of changing it later
→ Name is rejected with a message saying it must match the name on EZway??
Maybe Joseph Heller designed this part of the website.
As mentioned by @Andrew emails are now off, there is no contact through the website only the app.
When you go to the help/contact customer service section on the app (and website for that matter) it reverts back to Chinese.
My Chinese is not good enough to wade through all the selections, and when you do finally get to talk with some one there is no English speaking department, but the app offers English as an option?? (if it was all just Chinese I can accept that there is no English help).
So now I’m considering what my next move should be:
1, Improve my Chinese to a level that I can deal with bureaucracy
(this may take quite a bit of time)
2, Work out what government ombudsman this could fall under and run a complaint to them.
(easier than trying to complain to shopee direct)
3, Delete the account and pretend it don’t exist.
(go back to using Amazon and Ebay, much easier to deal with)
It’s a pain, but you should be able to fumble your way through that with screenshots and Google Translate like I did.
Once I’d found approximately the right part of the app, I sent the following message in English with a machine-translated version copied below. I think they did the same thing in their responses.
Dear Shopee,
I recently updated my EZWay profile because I switched from an ARC to an APRC. However, I do not have a Chinese name, and your system does not accept non-Chinese names for the real-name verification step. This makes it impossible to link my EZWay profile to my Shopee account ([MY SHOPEE USERNAME]; please see the attached screenshot).
My real legal name is [MY NAME], as used on my APRC and EZWay profile (please see the attached screenshot). Can you please manually update my name to this?
I previously complained about this issue in April and May 2022, and it is disappointing to see that this has still not been resolved to allow non-Chinese names to be used on Shopee. Foreign citizens residing in Taiwan are not required to have Chinese names, and we are also allowed to register with EZWay using our non-Chinese names. This problem also affects indigenous Taiwanese people, who are also allowed to have non-Chinese names (Articles 1 and 4 of the Name Act).
I believe that the current policy by Shopee of not accepting non-Chinese names for the real-name verification step represents discriminatory treatment that violates Article 62 of the Immigration Act as well as consumer rights. If this is not resolved to allow me to use my real name, I will need to file formal complaints with the Ministry of the Interior and the Consumer Protection Committee. I would prefer to avoid this, so I would appreciate it if Shopee would update its system to allow non-Chinese names. I am a legal resident of Taiwan, and I should be allowed to use my real name.
Yours sincerely,
[MY NAME]親愛的蝦皮購物，
最近我更新了我的EZWay個人檔案，因為我從ARC轉為APRC。然而，我沒有中文名字，而您的系統不接受非中文名字進行實名驗證步驟。這使得無法將我的EZWay個人檔案連結到我的蝦皮購物帳戶（[MY SHOPEE USERNAME], 請參見附上的截圖）。
我的真實法定名稱是[MY NAME] ，正如我在APRC和EZWay個人檔案中使用的那樣（請參見附上的截圖）。您是否可以手動更新我的名字為此名稱？
我之前在2022年4月和5月關於這個問題提出過投訴，令人失望的是看到這個問題仍未解決，無法允許在蝦皮購物上使用非中文名字。居住在台灣的外國公民無需擁有中文名字，我們還可以使用非中文名字在EZWay註冊。這個問題還影響到台灣原住民，他們也被允許擁有非中文名字（姓名條例第1條和第4條）。
我認為蝦皮購物目前不接受非中文名字進行實名驗證的政策，涉及歧視待遇，違反了入出國及移民法第62條以及消費者權益。如果這個問題沒有解決，允許我使用我的真實名字，我將不得不向內政部和消費者保護委員會正式投訴。我希望避免這種情況發生，因此我希望蝦皮購物能夠更新其系統，允許非中文名字的使用。我是台灣的合法居民，應該被允許使用我的真實名字。
敬上，
[MY NAME]
They were pretty quick to respond (a couple of hours on a Sunday night, IIRC), but I still needed to wait a couple of weeks for them to manually make the change on their system.
Could also file a complaint with the local consumer protection committee and/or MOI. That’s what I would have done next if they didn’t fix it for me. I think you are supposed to at least try to get the business to address things first though (but it isn’t mandatory, I think).
Definitely encourage complaining about it though!
Annoying. 
Since I posted this two years ago and Shopee manually updated my name to be, you know, my actual name, I’ve been able to place overseas orders without issue, with my Shopee account properly linked to my EZWay profile.
Last week I noticed I had 1500 Shopee Coins due to expire so placed several orders to use them up, two of which were for stuff from China. The first one went through successfully, but it appears that this triggered something where my name got deleted from the EZWay information page, thus needing me to redo the verification, which I can’t do because it still only accepts Chinese names and Shopee is an annoying company.
Time to try and remember how I got through their shitty help pages and got them to fix it last time. 
