Congrats on growing your business! 加油! 
Not only an idiot but a scamming idiot.
Had someone say they didn’t receive a package from us. We have a picture of it being put into her door mailbox opening. She said it wasn’t her door.
We rang the courier and they told us this address has made multiple claims like this. So we investigated a bit more and asked her to send us a picture of her door. She sends us a picture and it has a reflection of her backyard 
We then found her door from Google street view and ir matches the door it was delivered to. We asked her about it but never got a reply.
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Knowing when to fire clients is one of the most important business skills. 
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I had to reply to come clients who have stupid traders and analysts recently…
Today we had messages asking us to explain why we did not have the La Liga Match for Atletico Madrid v Sevilla and was it because of the typhoon in Taiwan?
My reply
We would hope that as you are sports industry clients you understand that matches can be cancelled or postponed. Being asked to give an event that is not broadcast then being asked to explain why is something your own teams should be able to know themselves
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More scamming idiots.
Client says she didn’t receive her parcel 
. We have a picture of delivery to her house with her blue door. She tells us it’s not her and her door is white. We stopped communicating with her after we realized she’s just going to argue and wasn’t backing down.
We google street viewed and her door is a unique blue like the photo. On her facebook she’s selling her car and you can see the picture of her blue doors in many of those pictures.
She left us a bad review on Facebook says we scammed her. I replied and basically told her we literally have a picture of her door and posted her own photos of her selling her car with the pictures of her blue door. She then removed the review 
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Good for you for fighting back
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Funny (and slightly fascinating) thing that happened today 
. I just watched a social experiment in real time
I shared the download link for our new ebook guide with our students. On WhatsApp
To protect it, we set a limit on how many times it can be downloaded (so it doesn’t get shared everywhere).
One person right away said the link was “broken” because it showed as expired.
What probably happened is they clicked it too many times instead of waiting a few seconds for a large file to download.
But once that first message was sent…
Everyone else immediately assumed it was broken 
So they all started clicking the link repeatedly.
Result?
Everyone’s link got expired since they believed it was broken and wouldn’t wait for the link to download and clicked on it too many times instead
A perfect little social experiment in real time:
-
One person panics
-
The group defaults to “it’s broken”
-
Panic creates the problem it feared
Humans are so weird
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People who cannot really afford it anyway are generally speaking much more troublesome and demanding than those who are very comfortable.
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In my experience those at the top and those at the bottom of the income scale are the least troublesome, it’s the middle that think they’re wealthy but aren’t really wealthy that cause the most issues.
Don’t find that weird, unless the sample is tiny. Maybe I’m weird!
Put a restriction in the system so they can only order 1?
Just realised this is all replying to a comment from 2021…
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I would side with your students in this case.
If I click a link and receive a message (like in your screenshot) saying:
Access to this file has expired. Contact the merchant for access.
I would exactly do the same: Contact the person who shared the link and tell them that it’s broken. I wouldn’t try to guess that “expired” actually means “downloaded too often”. Also, if someone in the group writes that they link is broken, I would also check if my link works.
Besides, a download limit won’t really prevent people from sharing a file (they can just download and re-upload). It’s just making the download process more annoying. If people use a smartphone and close the browser, the phone might download the file multiple times without them noticing.
In this case, watermarking the file (either visibly or invisibly) and getting rid of the download limit would be a much better approach, I’d say…
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That’s already done along with other security features
I think you misunderstood. Each person gets a link they can download from. There is a limit because this is a first release. I don’t want them to keep downloading it. The limit is 5 downloads. They are getting for free before anyone else.
Instead of clicking download and waiting 5 seconds for it to upload, the keep clicking on the link when it’s not pulling up right away.
After a few people said it works in the group, magically everyone started to work for everyone else.
I still don’t understand what you’re trying to explain from this
When I send you a link to download. You click it and you wait for it to download if it’s a large file.
Instead of doing that. They spammed it and the link expired.
One person did that immediately and told everyone in the group the link is broken. Then everyone assumed it was true and spammed theIr link instead of letting it download. Everyone said it was broken. If you assume it was broken you might be less likely to wait for the download to happen thinking it must be broken if it doesn’t pull up right away
once other people said it works now everyone says it works.
It was always working. But it’s a classic case of group psychology.
You should teach a class at Harvard MBA School. Real-world stupidity in workplace and with customers.
You know how when you call support and you get annoyed when they tell you to do basic troubleshooting stuff like restarting your computer.
Yeah, there’s a reason for that. People don’t even try to do these basic troubleshooting before coming to you and wasting your time.
It’s incredible how much productivity is lost by people like this. Not a big deal for big businesses that outsourced their support to India. But it’s a huge drag on SMEs.
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People knock AI, but it’s been the biggest help for me in huge investment gains in small-cap tech stocks, solutions or troubleshooting problems at home (water, electricty, garbage disposal), getting help with old appliances just by inputting model # and my issues with them, and much more. All through free AI versions online.
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I actually see AI being more of a game changer for SMEs than large companies. Large companies are using it for replacing employees but it’s not going that well from what I’m seeing.
For us, it’s more like having employees added that keeps improving and never complains.
It’s a lawyer, graphic designer, marketing expert, data analyst, and more.
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