they just did that to me (also because I wrote a complaint to them).
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You mean gave you compensation, or apologized?
I’d be shocked if you got compensation from a Taiwanese bank. 
apologise, they would never give you money out of the blue, must be via court order or mediation.
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Where did you write the complaint? I’m going to write one too
here it is. I wrote in English nonetheless, they still read it haha.
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Thanks to everyone trying the new service and posting experiences! Pioneers!
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Rejected, can’t be bothered to call so bye.
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My application also got rejected.
How to i get in touch with Amy? 
Has anybody already received there card?
How is the online banking (as you can not use the App)?
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Keep voting 
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I got to the part where I had to sign all my rights and first-born child away and gave up. It probably does mean that if I ever try again it will say you “already have an account”.
so, a few first experience updates on richart for foreigners:
The interest rate now shows correctly 3.2% as advertised. It took indeed 2 business days after the funds injection to update.
I made a first test transfer, it is not intuitive at all at first. You need to use the app to authorise or use a card reader with the richart debit card (the worst). Since we foreigners cannot log-in on the richart app, they made a device authorisation procedure, which is easy tbh but still… why don’t let us use the app in the first place? Once the device is authorised, there is a pop-up on the phone, you authorise there and the transaction is complete.
Besides the quirks, it is still a better experience than many local banks (I am looking at you CTBC with your moronic ID system for foreigners), and I am very interested also in the foreign currency deposits and FX solutions, it seems they give 4% p.a. on USD deposit without a high minimum amount (like many other banks require). I will explore that more soon.
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It is for science and the betterment of the foreign community. FOR HONOUR! haha
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As for me… I forgot my password and username and waiting for my card so I can reset it with my card reader hahaha
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Update: they called me anyway after rejection. But uh, I don’t want it anymore 
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I‘m still waiting for the approval after my phone call yesterday.
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I‘m still waiting for the approval after my phone call 2 days ago.
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After the 3rd call they’ve opened the account!
I wouldn’t call their process smooth, foreigner friendly or online BUT they’re easily doing better than any of their competitors
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third time is a charm they say right?
I do believe they will fix it quite soon, 3-Jan was literally the first day of operations for foreigners.
Baby steps, but steps nonetheless!
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Hopefully they open their full offering to foreigners over time.
This is going to be my main account now. Time to close all my other accounts I never use 
Also I naturalise as a NWOHR in April, here’s hoping that updating my details goes smoothly
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NEVER EVER CLOSE BANK ACCOUNTS (unless they charge you fees), you never know. And it is a pain still to close accounts, faster than opening, but still can take up to 1 hr of paperwork plus waiting…
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