My co-worker bought a $999 HP laptop from the Costco in New York City(Brooklyn location)
about a month ago during a $200-off sale.
He has returned to Taiwan and the laptop has been giving him headaches. The problem
include super-noisy/sueechy hard drive, left 1/3 of screen sometimes go dark, and about a dozen
dead pixels in the same area. (none of these problems were there while he was still in the US)
Last week, he took it to the Costco in Taipei (Edit: anonymous location)
He presented them the receipt and the laptop packed in original box with every accessory.
The clerks said they can’t accept a return on items purchased outside of Taiwan. My friend
pointed to Costco’s printed return policy on computer products, which basically said
6-month return period, to “any” Costco location worldwide. He even spoke to the manager
but got no resolution.
Does anyone know if it was just this particular Costco location that was being bitchy?
The manager even said “your US Costco card isn’t really valid in Taiwan, we just honor it
as a goodwill gesture…”(what a load of c*ap) I wouldn’t have believed it if my friend hadn’t
recorded the conversation with his camera phone… :mad:
I have personally returned a $1500 DV camcorder(bought in LAX Costco) to the Costco
in Korea about a year ago. (the three-week-old camcorder went dead while I was on a
trip around Seoul) about a year ago. They gave me zero problems. The refund in the local
currenty, after the clerk converted USD to Korean Won. Took they a few minutes to figure
out, but I did get my full money back. They even told me that they were sorry about the
camecorder dying on me on a trip… very nice people.
My friend will return to the US in 3 months, so he can either wait until then, or he can ship
the laptop to me and I can return it to me at my nearest Cost.
However, I really would like to know if he can get it returned to another Costco in Taiwan.
I strongly suspect that it was the (Edit: anonymous location) . Costco’s people who are unwilling to comply
with Costco’s own policy. The policy about being able to return to any location worldwide
is clearly stated in writing at the store, as well as the Costco website.