And a reply, received astonishingly quickly:
Thank you for contacting Starbucks. I just finished reading your email and appreciate your taking the time to share your concerns with us.
XXX, I am sorry to hear the food quality in Taipei stores has changed, and is not what you expected to receive. Starbucks always strives to provide our customers with the food items that they like and how they like them. I apologize since this is not the experience we want to provide you.
I will make sure to share your comments with the proper department, so we can do our best to ensure our quality in your next visit.
Thanks again for writing us. If you ever have any questions or concerns in the future, please don’t hesitate to get in touch!
Starbucks Customer Care