I have been shopping on Taobao unaware of the new measures. Apparently I have to get approved for 實名認證 (real name verification) using the EZ Way app just to begin the shipping out process. Currently stuck there unable to ship out.
I’ve filled out my info and registered on the app but I’m not approved. I’m guessing it’s because I’m a foreign resident holding an ARC. Tried the hotline but my phone can’t get through. Anyone able to help?