[Reporter (background voice):] For those who stay, theyâre left with homes, shops, and schools, now in ruins.
[Interior, old man descends stairs, while daughter stands ready to assist him.]
[Reporter (background voice):] Twenty-five year old Olya is, or was, an animator.
[Old man:] [unknown words]
[Olya:] Youâre coming down like a torpedo today.
[Old man (child-like):] So go, go, go.
[Reporter (background voice):] Now she ferries her grandfather up and down from their basement to hide from bombardment.
[Old man, speaking unknown words to granddaughter.]
[Olya and reporter outside, walking, viewing ruins.]
[Reporter:] What happened here?
[Olya:] Just, you know, explosions, and suddenly there is no roof. Then the next moment, the entire house is gone.
[Reporter:] So this is where it was struck? Wow.
[Still outside, sound of cellular phone ringing.]
[Reporter (background voice):] Like many people in this region, she has close family in Russia. Every few days she calls her aunt, Svetlana.
[Olyaâs aunt, on telephone:] How are you? Are you OK over there?
[Olya, on telephone:] Yesterday there were enough explosions for me to think about leaving. You know itâs hard for me to leave my grandparents behind on their own.
[Olyaâs aunt (sound of weeping):] Wait a bit.
[Olya (soft expression of surprise).]
[Olyaâs aunt (weeping):] Itâs better to just leave, because nobody knows what is going to happen next.
[Olya:] I would really like to know what you are being told there over the border. Will they keep this up?
[Olyaâs aunt (weeping):] Nothing specific. The Nazis torture people. They show on TV how they abuse girls and youngsters. They rape and abuse them. Olya, they just hide that from you. The Russian forces are liberating Ukraine from Nazis.
[Reporter (speaking into telephone, I guess through an interpreter):] Right now weâre [sat in a[?] previous phrase was hard to understand] bombed-out building. Thousands of people are being killed. A lot of people are being injured, millions of people are being separated from their family members. Do you still support President Putin?
[Olyaâs aunt:] Oh, itâs hard to say. Of course, I do because we have information saying they are liberating Ukraine from Nazis. In that case, of course everyone really supports Putin.
[After phone call, still outside.]
Reporter: How does it make you feel that they donât believe your side of the story?
Olya: I feel like I live in a movie, in a lie. Our houses are being shot at. Our houses are destroyed. And they do it on the contrived belief that we might be hiding some weapons, and we are some Nazis.
[New scene, ruined building, exterior, then interior]
[Reporter (background voice):] For Olya and many Ukrainians, the disbelief from their own family members is in bitter contrast to the devastation theyâre experiencing.