EZ Way App - Customs information

Taiwan Living in Taiwan
197

I updated my ARC Card and had to change the ID Number saved in the app. This is how it works:

  1. Make a new account with the updated information, as there is no other way to do it. (I asked the customer service).

  2. Send an email to ezway@tradevan.com.tw with

  • Account number/ name
  • Your full Name
  • Old ID Number
  • E-Mail address of said account
  • Phone number of said account
  • Reason why you want to delete the old account.

That’s all. Took me 10 minutes to get everything done. Support answered in a timely fashion and was quite helpful.
I must say that they got better since the last time.

2 Likes