[quote=“redwagon”]
Of course the dealer is an independent company from the importer and they can be very helpful in these matters if they so choose. The cost of a warranty claim isn’t coming out of their pocket and in fact they are going to get paid for the work, as long as the importer honors your claim. Of course the importer pays them by the book and it’s not top dollar, but in a shop that isn’t busy every little bit of work helps. It can be in their interest to turn a blind eye. The problems will come when the importer’s service writer checks your car out one day while it’s on the rack for a service or is tipped off by the dealer, for whatever reason. Then you’re screwed.[/quote]
In the U.K. there were Subaru spies who would work for HQ and report any custom Scoob seen outside and it would go on file. One of our customers who had a towbar fitted lost his warranty because of this method of reporting.
I don’t know if it happens in Taiwan, but Toyota themselves refused to even fit a Toyota branded C.D. player to my car because it would void the warranty. And only because Taiwan doesn’t supply the OEM C.D. player through Toyota Taiwan.
Much of the warranty claim process is fixed by head office. I don’t know what Skodas warranty times are though. If they are realistic and even flexible as Subaru are, then the workshop doesn’t mind doing warranty claims. They make no money, but its better than twiddling thumbs. If its any less however, then they’ll find any excuse not to do it. We used to scrap brand new Hyundai cars because of stingy warranty book times. We actually always lost money working on their new cars. This was the main reason we dumped the franchise after a year too. It only lost us time and materials because of unreliable cars and stupid warranty staff, as well as crap engineering.
Subaru would literally set a team of technicians to a specific task on a row of vehicles. Average times would be calculated on repairs and replacements and those times would go in the warranty guide book.
Hyundai would employ a man with college degree and a nice tie. His name would have been Kenneth or something. Hyundai actually admitted to us that Kenneth, or whatever his name was had no experience in motor vehicles at all, but sat down one day and wrote a warranty guide book.
It was so accurate that one day I was full of embarrassment. I knew that the book gave me two and a half hours to strip a gearbox, replace the bearings and rebuild and replace. Four hours later, I was still scratching my head as for the life of me I couldn’t figure out how to retrieve a roll pin from one of the gear selector shafts. I eventually gave up and went to ask for the assistance of my service manager. I hated reporting issues to this guy as he would always love to take the piss. Well in the end it turned out that after even he gave up, called Hyundai to report our issue, Hyundai reported that it was indeed physically impossible to remove the pin and that every workshop in the country was reporting the same thing.
Bare in mind that they had somehow come up with a set warranty time for this work to be carried out, and after being questioned about how this was done after this event, they admitted to have completely made all of their times up and that they had consulted with a total of zero technicians and based on no practical testing.
I would hope that Skoda doesn’t employ anyone called Kenneth in their warranty claims department .
If you ask me though, I would consider it only fair to void your warranty if you have buggered around with the car in the manner you describe. Considering you like the idea of its extended warranty because you don’t want to be out of pocket if something should go wrong, then you aren’t really making much sense. You want to spend money on making your vehicle more stressed and of course less reliable. At the same time you want to gamble that your warranty will still be intact should anything go wrong.
Do you consider that fair play?