This is a problem with many restaurants. They operate very inefficiently with FIFO, that is, first in, first out. They don’t take into consideration the type of demand. This particular place was one of the smallest I’ve ever seen and it was consistently full. Just absolute shitty decisions all around. Because of this FIFO style, if you’re behind a group, you will wait half an hour so that the six can be served instead of making the six wait an extra few minutes that they’d probably not notice to get to you. It’s about being efficient. The group is seen as the moneymaker so… they will try to get them instead of you.